This Delivery Policy governs the distribution of products and services offered by TL Softtech LLC. We utilize a hybrid delivery model to ensure that digital software is accessible instantly and physical hardware arrives securely at your doorstep.
- Digital Product Delivery (Antivirus & Security Software)
All antivirus and security software licenses are delivered electronically to ensure immediate protection of your digital assets.
- Delivery Method: Upon successful payment verification, your activation key and official download instructions will be sent to the email address provided at checkout.
- Timeframe: Most digital licenses are delivered instantly. In cases of additional security verification, delivery may take up to 4 hours.
- Verification: If you do not receive your license key within the specified timeframe, please check your “Spam” or “Promotions” folders before contacting support@tisofttechlic.us.
- Technical Assistance: TL Softtech LLC provides complimentary remote assistance for the initial activation and installation of any software license purchased through our store.
- Physical Product Delivery (Computer Parts & Peripherals)
We ship high-performance computer hardware and accessories across the United States in accordance with the Uniform Commercial Code (UCC).
- Processing Time: All in-stock hardware orders are processed and prepared for shipment within 48 business hours (Monday–Friday).
- Shipping Carriers: We utilize trusted carriers, including UPS, FedEx, and USPS, to ensure reliable delivery.
- Tracking Information: Once your order has been dispatched, a tracking number will be emailed to you immediately, allowing you to monitor your shipment in real-time.
- Shipping Zones: Currently, we ship to all 50 U.S. states. International shipping inquiries can be directed to our support team for custom quotes.
- Delivery Estimates: Standard shipping typically takes 3 to 7 business days following the processing period, depending on your location.
- IT Service Delivery (Remote Support)
“Delivery” of our professional IT services occurs through secure, encrypted remote access technology.
- Scheduling: Upon purchasing a support plan or individual session, you will receive an invitation to schedule your appointment through our automated booking system.
- Execution: At the scheduled time, our technician will initiate a secure remote session to perform the required technical tasks, security audits, or system optimizations.
- Documentation: A summary report of the work performed will be delivered via email within 24 hours of the session completion.
- FTC Compliance: The “30-Day Rule”
In accordance with FTC Federal Law, if we are unable to ship your physical hardware or deliver your digital license within 30 days of your order, we will:
- Notify you of the delay.
- Provide a revised delivery estimate.
- Offer you the option to cancel the order for a full refund.
- Damaged or Missing Shipments
- Damaged Goods: If a hardware component arrives damaged, please document the damage with photos and contact us at +1 (888) 826-0070 within 48 hours of delivery to initiate a replacement claim.
- Missing Items: If your tracking information shows “Delivered” but you have not received your package, please notify us within 3 business days so we can open an investigation with the carrier.
Corporate Contact Information
- Company: TL Softtech LLC
- Address: 5333 Brody Drive, Madison, WI 53705, United States
- Phone: +1 (888) 826-0070
- Support Email: support@tisofttechlic.us
- Business Hours: Mon-Fri: 9:00-18:00 (CST)